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Support
Frequently asked questions
Everything you need to know about the product and billing.
What is included in your Managed IT Services?
Our MSP offering encompasses comprehensive IT support, proactive monitoring, maintenance, security updates, and help desk services, ensuring your technology operates smoothly and efficiently.
How can Managed IT Services benefit my business?
MSPs free you from the burden of IT management, reduce downtime, enhance security, and allow you to focus on your core business goals.
What types of cybersecurity threats do you protect against?
We defend against a wide array of threats, including malware, ransomware, phishing attacks, data breaches, and unauthorized access.
How do you ensure the security of my sensitive data?
We employ multi-layered security measures, including firewalls, intrusion detection, encryption, and data loss prevention, to safeguard your data.
What IT challenges can your consultancy services address?
Our experts can help you with technology strategy, infrastructure planning, software selection, cybersecurity assessments, and digital transformation initiatives.
How do you tailor your IT consultancy to my specific needs?
We conduct a thorough assessment of your business goals and IT environment to create a customized roadmap for success.
How can AI benefit my business?
AI can unlock valuable insights from your data, automate processes, enhance customer experiences, and drive innovation.
What types of AI services do you offer?
We offer a wide range of AI services, including data analytics, machine learning, natural language processing, image and video analysis, and more.
What does digital transformation entail?
Digital transformation involves integrating digital technologies into all areas of your business to fundamentally change how you operate and deliver value to customers.
How can you help me with my digital transformation journey?
We offer a holistic approach, from strategy development and technology implementation to change management and training, to ensure a successful transformation.
What cloud services do you provide?
We offer a comprehensive suite of cloud solutions, including infrastructure as a service (IaaS), software as a service (SaaS), backup and disaster recovery, and more.
How can cloud solutions benefit my business?
Cloud solutions offer flexibility, scalability, cost savings, and improved agility, enabling you to focus on your core business.
What cybersecurity services do you offer?
We provide a full spectrum of cybersecurity services, including vulnerability assessments, penetration testing, threat detection and response, incident management, and security awareness training.
How can I improve my cybersecurity posture?
We can conduct a comprehensive security assessment to identify vulnerabilities and recommend appropriate solutions.
What is ICT system integration?
ICT system integration involves connecting disparate systems and applications to create a unified and efficient IT environment.
How can ICT system integration benefit my business?
It streamlines operations, improves data flow, and enhances overall productivity.
What types of assistive technology do you offer?
We offer a range of assistive technology solutions for individuals with ASD, including communication devices, visual supports, sensory tools, and educational software.
How can assistive technology benefit individuals with ASD?
Assistive technology can enhance communication, learning, and daily living skills, fostering greater independence and quality of life.
What types of customer support do you provide?
We offer phone, email, and online support, as well as remote troubleshooting and on-site assistance when needed.
How quickly can I expect a response to my support request?
We strive to respond to all support requests within 24 hours.
What is Interdev Care?
Interdev Care is our initiative to provide assistive technology and support to individuals with ASD who may not have access to these resources otherwise.
How can I contribute to Interdev Care?
You can contribute through donations or volunteer your time and expertise.
Customer support services
Can’t find the answer you’re looking for? Please chat to our friendly team.
