managed services

What is “Managed Service”?

It is an essential task of any business to ensure that every user can work without any downtime. From managing low priority activities like patch management to critical and high priority activities like network failures, you have to make sure that every activity is planned and managed effectively to align with your policies, processes, and compliance. A managed IT service is a proactive way to outsource certain process and functions relating to IT for enhanced productivity. By which you’ll be able to avail consistent support services from an IT service provider through a Service-Level-Agreement.

Making the Most of IT Managed Services

With our IT support and managed services, our clients are able to focus on their core competencies while we take care of IT services. Our extensive yet flexible suite of IT support Dubai offerings is designed to support your business objectives and make your life easier. From individual component technology to a complete network and service infrastructure, we can help you define the precise configuration of services required by you, without any unnecessary add- ons or blanket charge. With a fine-grained library of technologies and rich technological expertise, we can offer you top-class customer-centric services to meet your business goals.

INTERDEV takes on the ongoing responsibility for monitoring, managing and problem resolution for the IT systems and functions on behalf of our clients. Our managed services enable our clients to offload specific IT operations to INTERDEV. Offloading routine infrastructure management to experienced managed services provider like INTERDEV enables you to focus on running your business, with fewer interruptions due to IT issues. It also allows the client to realize the benefits from the latest IT infrastructure Dubai services and technologies, without having to worry about managing or maintaining them

Making the most of IT Managed Services includes balancing the potential rewards against the possible risks. Risks can be minimized by right-sizing the configuration to your business and technical objectives, choosing the right provider, and tracking performance.This guide will help you navigate the IT Managed Services landscape and understand the benefits of tailoring your outsourced solution including:

1. What is a Managed Services model?

2. The Benefits of Managed Services - Infrastructure Management

3. Reservations about Shifting to a Managed Services Environment

4. Balancing the Rewards with the Risks

5. Choosing the Right Vendor

6. Establishing and monitoring benchmarks and control

What we offer in managed services?

Our managed service provides our customers with the following features:

1. Zero or minimum downtime

2. Increased productivity of employees

3. Focus on strategic initiatives by management

4. Reduced time to implement and training

5. Optimized operations

6. Application and device monitoring

7. Remote management

8. Patch management and upgrades

9. Troubleshooting

10. Installation and de-activation

11. White List and black list of applications and urls

12. User registration and de-activation

13. Reporting