An annual IT maintenance contract is an option to avail a package of IT services at a fixed priced throughout the year. This package of services is customized to your specific business requirements and also includes access to the remote and onsite support services. The annual IT maintenance contract is designed based on the number of PCs, workstations, servers, printers, network devices and other specific needs pertaining to IT.
Our Annual Maintenance Services provide our clients with comprehensive support plans to address requirements of managing our client’s IT infrastructure – covering both the Edge-IT Infrastructure as well as Core-IT Infrastructure. Moreover, our services are fully customizable – and we can create a support plan just as required by our clients.
Our several years of expertise in providing support services helps us deliver SLA based Annual Maintenance Services for Desktops, Laptops, Server systems, Storage systems, Networking products and other peripherals – regardless of your OEM brand. What’s more, we have been identified by most leading IT brands as their authorized service provider – for meeting the highest service standards through strong commitment to customer satisfaction and continuous improvement. The overall performance and efficiency of your core business is largely affected by the performance and effectiveness of your IT systems. Whether it is your office network, telephony and communication systems or business critical user support systems, the optimum performance of your information technology infrastructure is essential to the optimum performance of your core business and its growth and development. Any breakdown in performance or downtime can result in long durations of unproductive beauty which can wreak havoc on your plans and strategies.
To subvert the circumstances and make the most of your IT infrastructure, you need a well maintained and well cared for system that always delivers optimum performance, and where issues are ironed out rapidly and before they get a chance to blow out of proportion. We ensure every AMC client receives the fastest response time through our transparent portal that monitors every activity throughout the engagement. With our IT Annual Maintenance Contracts in Dubai and the UAE, you will enjoy your own customized system giving you full visibility over your requests, infrastructure as well as all IT Assets covered by your AMC agreement.
To This managed services IT AMC grants you 24/7 access to a team of highly trained IT professionals that have scored an average response time of less than 30min for 100% of the clients. If you’re looking for the best IT support AMC company in Dubai, or the UAE, our highly-trained and certified technicians will assist you whether on-site or remotely to provide you with the best AMC service you can have. You will enjoy a very efficient, transparent, technology driven service without having to spend extra money or deal with manual processes.
Our “Annual IT Maintenance Contract” is a comprehensive package of services and includes many features:
Our managed service provides our customers with the following features:
1. IT helpdesk support: email and telephone-based it support
2. Troubleshooting: diagnosing and fixing problems servers and network hardware
3. preventative management: online system monitoring of your critical systems
4. Backup and restore: your business documents and files backed up securely
5. maintaining PC and server OS, application software whenever necessary
6. Network security: antivirus, firewall, updating and maintenance
7. Email systems: email applications, exchange server set up and management
8. Configuring network infrastructures such as routers and network switches
9. Supplier management: management of other IT equipment and service suppliers
10. Internet access: Management of broadband and Internet access services
11. Wireless: maintenance, set up and troubleshooting